Limited Warranty
iview Interactive Ltd provides a 12-Month Limited Warranty on the physical case/platform and electronic hardware supplied within and/or part of the total (See Warranty and replacement conditions on specific products below) and the following limited warranty. This limited warranty extends only to the original purchaser and is unless covered by a separate SLA agreement on a return to base basis.
Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased including the products serial number. The serial number serves as your warranty number and must be retained. iview Interactive Ltd will offer no warranty service without these numbers.
iview Interactive Ltd Warrants its products and its parts against defects in materials or workmanship for a period of 12 months from the original invoice date. During this period, iview Interactive will repair or replace defective parts with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied, The Warranty does not cover bundled accessories (keyboards, mice etc). During this period.
Shipping fees incurred within New Zealand from returning products in the first 30-days will be paid by iview Interactive. All shipping fees both to and from iview Interactive following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.
All original parts (parts installed by iview Interactive Ltd at the original system build) replaced by iview Interactive Ltd or its authorized service provider, become the property of iview Interactive Ltd. Any after-market additions or modifications, additional hardware will not be warranted. The owner/customer is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
iview Interactive Ltd makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this Kiosk/Platform other than as set forth below. iview Interactive Ltd makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, iview Interactive Ltd is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the Kiosk/Platform. Under no circumstances shall Iview Interactive Ltd be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the Kiosk/Platform.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty unless specified in a standalone SLA (Service Level Agreement) and agreed in writing.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
This warranty extends only to products distributed and/or sold by iview Interactive Ltd. It is effective only if the products are purchased and operated in New Zealand.
This warranty covers only normal/commercial use of the Kiosk/Platform including any hardware, iview Interactive Ltd shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized iview Interactive Ltd representative; (iv) damages incurred through irresponsible use, including those resulting from viruses or spyware, case/platform alteration and/or vandalism or other non-recommended practices.
You must retain your invoice and serial number or other proof of purchase to receive warranty service.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
iview Interactive Ltd and its Authorized Service Providers accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to iview Interactive Ltd.
All pre-installed software programs are licensed to customers under non-iview Interactive Ltd software vendor’s term and conditions provided with the packages. This warranty does not cover any third-party software or virus-related problems, unless supplied as a total package and stipulated in a standalone SLA (Service Level Agreement) and signed contract.
iview Interactive Ltd makes no warranty either expressed or implied regarding third-party (non-iview Interactive Ltd) software.
Procedures for Obtaining Warranty Service
Policy: RSD (Request for Service Document)
If repairs are required, the customer must complete a request for service document including the serial number and provide proof of purchase. RSDs work numbers and services are rendered by iview Interactive Ltd only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have an approved RSD number written clearly on the outside of the package along with a completed RSD detailing the problems and a copy of the original proof of purchase. No package will be accepted without a RSD & Iview Interactive Ltd approved number written on the outside of the package. RSD numbers are only valid for 30 days from the date of issue.
Request for Service Document
Should you have any problems with your Iview Interactive Ltd Kiosk/Platform, please follow these procedures to obtain the service:
1. Request for Service Document Templates available on the Iview Interactive Ltd website under Technical Service.
2. Please find your Serial# (The Serial number should be located on the rear of the Kiosk/Platform) iview Interactive Ltd are the only providers of a Kiosk/Platform unit serial number issued at the time of manufacture. Note: removing this serial number plate voids the warranty.
3. Please find your original Invoice and/or proof of purchase to accompany the RSD.
4. If the Kiosk/Platform must be repaired, an approved RSD number (Request for Service Authorization Number) must be issued by iview Interactive Ltd before shipment to our repair department. Onsite repairs agreed on as an additional service outside of the standard Warranty must also be pre-approved by iview Interactive Ltd and an RSD completed with serial number provided. Please follow the instructions given by iview Interactive Ltd technical section. iview Interactive Ltd will not accept any shipments without a RSD approved number.
5. Pack the Kiosk/Platform and Screen in its original box or a well-protected box, as outlined in the Technical Service Instructions. iview Interactive Ltd will not be responsible for shipping damage/loss of any product outside the original 30-day return, only approved carriers appointed by iview Interactive Ltd can be used inside the 30-day period. It is very important that you write the RSD number clearly on the outside of the package. Ship the Kiosk/Platform and Screen with a copy of your invoice or other proof of purchase, your name, address, phone number, description of the problem(s), and the RSD number you have obtained to:
iview Interactive Ltd Technical Service Centre
RSD#____________
ADDRESS: Unit 8B. 89 Ellice Road, Wairau Valley, North Shore, Auckland
6. Upon receiving the unit, iview Interactive Ltd will repair or replace your Kiosk/Platform and supporting hardware (at iview Interactive Ltd discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via an approved carrier.
7. iview Interactive Ltd will pay for shipping to and from the customer only within the first thirty days following the original product ship date and only with an appointed and approved carrier. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for a RSD and shipping, you are responsible for shipping charges both ways, current hourly charges are outlined within iview Interactive Ltd Technical Service section ([email protected]) and the current price of part(s) used in repair. Onsite Technical Support is additional to iview Interactive Ltd.’s standard Warranty.
Technical Support:
Customer Service:
WARRANTY EXCLUSIONS
Unless specified in a stand-alone contract, iview Interactive Ltd does not offer technical support for any software including installed Operating Systems or other programs. Technical support should be pursued through channels offered by the software’s individual tech support. iview Interactive Ltd accepts no liability for problems caused by after-market software or hardware modifications or additions. iview Interactive Ltd is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay iview Interactive Ltd to install. iview Interactive Ltd is not responsible for loss of data or time, even with hardware failure. iview Interactive Ltd is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. iview Interactive Ltd has the option of voiding the warranty if any one other than an iview Interactive Ltd technician attempts to service the product. iview Interactive Ltd will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at iview Interactive Ltd. Under no circumstances will iview Interactive Ltd be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. iview Interactive Ltd will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. iview Interactive Ltd makes every effort to make sure all information on our website is correct.
iview Interactive Ltd provides a 12-Month Limited Warranty on the physical case/platform and electronic hardware supplied within and/or part of the total (See Warranty and replacement conditions on specific products below) and the following limited warranty. This limited warranty extends only to the original purchaser and is unless covered by a separate SLA agreement on a return to base basis.
Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased including the products serial number. The serial number serves as your warranty number and must be retained. iview Interactive Ltd will offer no warranty service without these numbers.
iview Interactive Ltd Warrants its products and its parts against defects in materials or workmanship for a period of 12 months from the original invoice date. During this period, iview Interactive will repair or replace defective parts with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied, The Warranty does not cover bundled accessories (keyboards, mice etc). During this period.
Shipping fees incurred within New Zealand from returning products in the first 30-days will be paid by iview Interactive. All shipping fees both to and from iview Interactive following this 30-day period must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.
All original parts (parts installed by iview Interactive Ltd at the original system build) replaced by iview Interactive Ltd or its authorized service provider, become the property of iview Interactive Ltd. Any after-market additions or modifications, additional hardware will not be warranted. The owner/customer is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
iview Interactive Ltd makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this Kiosk/Platform other than as set forth below. iview Interactive Ltd makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, iview Interactive Ltd is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the Kiosk/Platform. Under no circumstances shall Iview Interactive Ltd be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the Kiosk/Platform.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty unless specified in a standalone SLA (Service Level Agreement) and agreed in writing.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
This warranty extends only to products distributed and/or sold by iview Interactive Ltd. It is effective only if the products are purchased and operated in New Zealand.
This warranty covers only normal/commercial use of the Kiosk/Platform including any hardware, iview Interactive Ltd shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized iview Interactive Ltd representative; (iv) damages incurred through irresponsible use, including those resulting from viruses or spyware, case/platform alteration and/or vandalism or other non-recommended practices.
You must retain your invoice and serial number or other proof of purchase to receive warranty service.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
iview Interactive Ltd and its Authorized Service Providers accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to iview Interactive Ltd.
All pre-installed software programs are licensed to customers under non-iview Interactive Ltd software vendor’s term and conditions provided with the packages. This warranty does not cover any third-party software or virus-related problems, unless supplied as a total package and stipulated in a standalone SLA (Service Level Agreement) and signed contract.
iview Interactive Ltd makes no warranty either expressed or implied regarding third-party (non-iview Interactive Ltd) software.
Procedures for Obtaining Warranty Service
Policy: RSD (Request for Service Document)
If repairs are required, the customer must complete a request for service document including the serial number and provide proof of purchase. RSDs work numbers and services are rendered by iview Interactive Ltd only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have an approved RSD number written clearly on the outside of the package along with a completed RSD detailing the problems and a copy of the original proof of purchase. No package will be accepted without a RSD & Iview Interactive Ltd approved number written on the outside of the package. RSD numbers are only valid for 30 days from the date of issue.
Request for Service Document
Should you have any problems with your Iview Interactive Ltd Kiosk/Platform, please follow these procedures to obtain the service:
1. Request for Service Document Templates available on the Iview Interactive Ltd website under Technical Service.
2. Please find your Serial# (The Serial number should be located on the rear of the Kiosk/Platform) iview Interactive Ltd are the only providers of a Kiosk/Platform unit serial number issued at the time of manufacture. Note: removing this serial number plate voids the warranty.
3. Please find your original Invoice and/or proof of purchase to accompany the RSD.
4. If the Kiosk/Platform must be repaired, an approved RSD number (Request for Service Authorization Number) must be issued by iview Interactive Ltd before shipment to our repair department. Onsite repairs agreed on as an additional service outside of the standard Warranty must also be pre-approved by iview Interactive Ltd and an RSD completed with serial number provided. Please follow the instructions given by iview Interactive Ltd technical section. iview Interactive Ltd will not accept any shipments without a RSD approved number.
5. Pack the Kiosk/Platform and Screen in its original box or a well-protected box, as outlined in the Technical Service Instructions. iview Interactive Ltd will not be responsible for shipping damage/loss of any product outside the original 30-day return, only approved carriers appointed by iview Interactive Ltd can be used inside the 30-day period. It is very important that you write the RSD number clearly on the outside of the package. Ship the Kiosk/Platform and Screen with a copy of your invoice or other proof of purchase, your name, address, phone number, description of the problem(s), and the RSD number you have obtained to:
iview Interactive Ltd Technical Service Centre
RSD#____________
ADDRESS: Unit 8B. 89 Ellice Road, Wairau Valley, North Shore, Auckland
6. Upon receiving the unit, iview Interactive Ltd will repair or replace your Kiosk/Platform and supporting hardware (at iview Interactive Ltd discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via an approved carrier.
7. iview Interactive Ltd will pay for shipping to and from the customer only within the first thirty days following the original product ship date and only with an appointed and approved carrier. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for a RSD and shipping, you are responsible for shipping charges both ways, current hourly charges are outlined within iview Interactive Ltd Technical Service section ([email protected]) and the current price of part(s) used in repair. Onsite Technical Support is additional to iview Interactive Ltd.’s standard Warranty.
Technical Support:
- www.iview.co.nz Technical Support Help Section [email protected]
Customer Service:
- Available Monday to Friday 9am-5pm, Email: [email protected] Mob: 021522622
WARRANTY EXCLUSIONS
Unless specified in a stand-alone contract, iview Interactive Ltd does not offer technical support for any software including installed Operating Systems or other programs. Technical support should be pursued through channels offered by the software’s individual tech support. iview Interactive Ltd accepts no liability for problems caused by after-market software or hardware modifications or additions. iview Interactive Ltd is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay iview Interactive Ltd to install. iview Interactive Ltd is not responsible for loss of data or time, even with hardware failure. iview Interactive Ltd is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. iview Interactive Ltd has the option of voiding the warranty if any one other than an iview Interactive Ltd technician attempts to service the product. iview Interactive Ltd will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at iview Interactive Ltd. Under no circumstances will iview Interactive Ltd be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. iview Interactive Ltd will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. iview Interactive Ltd makes every effort to make sure all information on our website is correct.
